Seller Rules & Terms

By applying to sell on Brand Market you agree to everything on this page.

1. Seller Terms and Conditions

Sellers must be South African residents or registered businesses and provide true, complete details, including a valid ID number and bank account in the seller's or business's name.
Brand Market may approve, reject, suspend or close any shop that breaks these rules, sells counterfeit, illegal or unsafe goods, or harms customers.
Every product must be approved by Brand Market before it goes live. Changing a product's name, description, price, photos or category sends it back for approval.
Product photos must be clear, on a pure white background, with at least 3 photos per product. Listings must be honest about condition, size and contents.
Sellers keep their stock levels up to date. Selling items you do not have is a serious breach.
Customers are Brand Market customers. Sellers may not contact customers to sell outside Brand Market.

You are 100% responsible for storing, packaging and preparing your own products. Brand Market does not store your stock.
You receive an instant in-app notification on your seller dashboard when an order comes in. Prepare it as soon as possible.
Click “Confirm & Prepare Order” when you start, then “Mark as Ready for Collection” once packed. Delivery will come to collect.

Use a strong box or courier bag that fits the item. Wrap fragile items in bubble wrap and fill empty space.
Every parcel MUST include the Brand Market thank-you insert card (download it from your dashboard).
No supplier names, invoices, price tags from other stores or your personal contact details may be inside the parcel.
Seal the parcel with tape so it cannot be opened without it showing.

Open the order in your dashboard and click “Print Waybill”. Print it, or save it as a PDF and print it later.
Attach the waybill flat on the largest side of the parcel. Do not cover the order number or address with tape.
One waybill per parcel. If an order needs more than one parcel, mark them “1 of 2”, “2 of 2”.
If you ship it yourself, add the courier's tracking number in your dashboard.

Customers may return items that are faulty, damaged, wrong or not as described within 7 days of delivery, as required by the Consumer Protection Act.
If a return is caused by the seller (wrong, faulty or poorly packed item), the refund and return delivery cost are deducted from the seller's balance.
Returned items are sent back to the seller. Sellers must not refuse a valid return.

Brand Market collects all customer payments. Brand Market's commission (20% unless agreed otherwise in writing) is deducted from the product price. Delivery fees are not shared.
Your balance shows in your seller dashboard. Payouts are made weekly or monthly to the verified bank account on your application.
Only paid orders count. Cancelled, refunded or returned orders are removed from your balance.
If your bank details change, payouts pause until the new details are checked.